Analytics Archives - Email Analytics: Visualize your team's email activity (Gmail & Outlook)

How to Build an Email Productivity Scorecard for Managers

by Jayson DeMers | Jul 10, 2026 | Analytics

An email productivity scorecard is a one-page report that grades each team member on the email metrics that predict output. It scores response time, email volume, and workload balance, then turns inbox activity into a weekly ranking you can act on. Build it from five...

10 Email Productivity Stats Every B2B Manager Should Know

by Jayson DeMers | Jul 10, 2026 | Analytics

Email productivity stats show where B2B teams lose time and deals. Knowledge workers spend about 28% of the workweek on email and handle around 126 messages a day. These 10 benchmarks, each linked to its source, tell a manager what to measure and what to fix first....

Email Metrics: 20 KPIs You Need to Know

by Jayson DeMers | Jun 1, 2026 | Analytics, Email Marketing

By Jayson DeMers, CEO at EmailAnalytics. Last updated June 2026. What Are Email KPIs and Why They Matter Email KPIs are the measurable metrics that show how well a team handles email, including how fast they reply, how much they send, how cleanly they resolve issues,...

Customer Service Email Response Time Standards by Industry (+ Policy Template)

by Jayson DeMers | Jun 1, 2026 | Analytics

By Jayson DeMers, CEO at EmailAnalytics. Last updated May 2026. Customer service email response time is the elapsed time between when a customer sends an email and when a support agent sends the first human reply. Customer service email response time standards are the...

6 Best Outlook Email Analytics Tools and Software

by Jayson DeMers | Jun 1, 2026 | Analytics, Tool and App Roundups

The best Outlook email analytics tools add the metrics Outlook hides: team response time, per-rep volume, busiest hours, and shared mailbox performance. This guide ranks the 6 best options for 2026. EmailAnalytics takes the top spot because it tracks response time and...

The Ultimate Guide to Email Analytics for B2B Teams

by Jayson DeMers | May 26, 2026 | Analytics

Email analytics for B2B teams is the practice of measuring inbox activity and response times across a group of reps. It turns raw message metadata into KPIs that managers use to coach performance and protect customer experience. This guide is for managers running...