by Jayson DeMers | Jul 29, 2023 | Customer Service
Is your customer service up to snuff? If you want to be more confident in the effectiveness of your customer service strategy, or if you want to improve the results from your customer service strategy further, you need to use objective data: customer service...
by Jayson DeMers | Dec 28, 2022 | Customer Service, Tool and App Roundups
How can you tell if your customer success strategy is working – if your customers are actually successful? These questions and more can be answered objectively with the help of customer success metrics and key performance indicators (KPIs). But how, exactly? And which...
by Jayson DeMers | Jun 20, 2022 | Customer Service
For most major, successful companies today, customer experience is an indispensable part of their long-term growth strategy. In this guide, we’re going to cover everything there is to cover about customer experience: what it is why it’s important how to...
by Jayson DeMers | May 31, 2022 | Customer Service
What constitutes “customer success” and how are you supposed to achieve it? Your customers’ success is tightly correlated with your ability to generate a profit. In this guide, you’ll learn: What customer success is, how to build a customer success strategy, the best...
by Jayson DeMers | Apr 20, 2022 | Customer Service
Let’s not mince words here. Service level agreements (SLAs) can be a total pain in the ass. They’re hard to manage. And if you don’t spend enough time or resources monitoring your SLAs, it could hurt your business. That’s why we need SLA...
by Jayson DeMers | Aug 12, 2021 | Customer Service
If you want your customer service strategy to be effective, you’ll need to ensure you (or your customer service team members) have the right customer service skills. So what are the customer service skills every employee should have? Glad you asked! 😎 The Elements of...