Last year, we released AI Insights, the world’s first AI-powered email response analysis system. Since then, thousands of customers have enjoyed and benefited from having real-time insight into which emails require a response that haven’t yet been replied to. But until now, this has required manual lookup.
And here’s the thing: manual lookup takes time, and nobody has any time!
That’s why today, I’m excited to announce the next step forward in this technology: real-time SLA alerts.
Now, we automate the entire process of detecting important emails that should be replied to, but haven’t been yet — and we notify the responsible rep(s), and/or their manager(s). This ensures that no email goes unresponded for too long; and you get to decide how long is too long!
And most importantly, this means you can set it and forget it. No more time spent doing manual lookup. We’ve got you covered!
Here’s a quick 2-min video to demonstrate how it works and how to set it up:
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How SLA Alerts Works
Within the SLA Alerts module, you can quickly and easily create an alert for any member of your team, define who the alerts will be sent to, and define how long we should wait before we send an alert.
How are SLA Alerts sent?
Currently, SLA alerts will be sent as emails, and come from alerts@emailanalytics.com. Here’s what they look like!
We plan to add support for Slack alerts in the near future.
Leading the Way in Email Analytics
EmailAnalytics has always been at the forefront of email analytics, tracking, and response time measurement. With SLA Alerts, we’re pushing the boundaries even further, offering our customers unparalleled value and functionality.
This new functionality marks a significant milestone, setting a new standard in business communications across any industry where email is used to communicate (both internally and externally).
Try SLA Alerts
The SLA Alerts module is now available for all our customers. For a detailed walkthrough on how to use this powerful tool, visit:
We hope you enjoy using real-time SLA Alerts!
Cheers,
Jayson DeMers
Founder & CEO, EmailAnalytics
Jayson is a long-time columnist for Forbes, Entrepreneur, BusinessInsider, Inc.com, and various other major media publications, where he has authored over 1,000 articles since 2012, covering technology, marketing, and entrepreneurship. He keynoted the 2013 MarketingProfs University, and won the “Entrepreneur Blogger of the Year” award in 2015 from the Oxford Center for Entrepreneurs. In 2010, he founded a marketing agency that appeared on the Inc. 5000 before selling it in January of 2019, and he is now the CEO of EmailAnalytics.
