by Jayson DeMers | Apr 9, 2025 | AI Insights
Our AI-powered Sentiment Analysis module lets you see the sentiment of incoming and outgoing emails in your organization. How it works Note: To use the Sentiment Analysis module, you must have either the “Owner,” “Team Management,” or “AI...
by Jayson DeMers | Feb 18, 2025 | AI Insights, SLA
SLA Alerts are AI-powered, instant email alerts that we send to you and/or your reps when we detect that an email which requires a response has not been responded to. The goal is to ensure that no important emails go unanswered, and help prevent SLA breaches. No more...
by Jayson DeMers | Jun 24, 2024 | Adding Users/Teams
Microsoft enables you to limit application permissions to only certain inboxes you designate. Follow this guide from Microsoft: https://learn.microsoft.com/en-us/graph/auth-limit-mailbox-access
by Jayson DeMers | Jun 12, 2024 | AI Insights
EmailAnalytics integrates with OpenAI (the makers of ChatGPT) to help you get more insights from your metrics. One of the most-requested features from our customers is a way to answer this question: How can I identify emails that require a response, but my reps...
by Jayson DeMers | Sep 21, 2023 | SLA
You can use the “Email report” table within the Response Insights page to see a list of emails that your team has received, and whether they’ve been opened or replied to yet. Each row on the table represents one email received by a member of your...
