by Jayson DeMers | Sep 21, 2023 | SLA
You can use the “Email report” table within the SLA page to see a list of emails that your team has received, and whether they’ve been opened or replied to yet. Each row on the table represents one email received by a member of your team. The table...
by Jayson DeMers | Sep 21, 2023 | Average response time
If your employees are out of the office for a vacation, holiday, sick leave, or any other reason, you can use the Out-of-Office module to prevent their response time from being skewed. EmailAnalytics will treat the out-of-office time as outside of “work...
by Jayson DeMers | Jul 17, 2023 | Troubleshooting
If you’re using Outlook and have setup the MS365 integration, you might see the following screen the next time you try to login: This is caused by a security setting within your Azure Active Directory. To fix it, please ask your IT admin (with Global Admin...
by Jayson DeMers | May 11, 2023
EmailAnalytics treats them as sent emails, but not as responses. So, response time will not be affected or recorded on such emails.
by Jayson DeMers | Apr 19, 2023 | Other
Email reports and in-app metrics will always be displayed from the perspective of each inbox’s set time zone. If you are viewing metrics for an inbox in a different time zone, their metrics will display from the perspective of their set time zone (not yours). If...
