How does the set time zone affect reports?

Email reports and in-app metrics will always be displayed from the perspective of each inbox’s set time zone. If you are viewing metrics for an inbox in a different time zone, their metrics will display from the perspective of their set time zone (not yours). If...

How do I set and measure SLA / response time goals?

Our SLA module makes SLA (response time goal) tracking simple and easy. How to use the SLA module Simply click on your “SLA” nav button and you’ll see a list of all your users, along with their performance against your set SLA goals. By default, we...