by Jayson DeMers | Mar 23, 2023 | SLA
Our SLA module makes SLA (response time goal) tracking simple and easy. How to use the SLA module Simply click on your “SLA” nav button and you’ll see a list of all your users, along with their performance against your set SLA goals. By default, we...
by Jayson DeMers | Mar 17, 2023 | Troubleshooting
If you’re using Outlook, you might login to EmailAnalytics and find that it has automatically logged you in with a different account than you intended. This issue is caused by your browser storing cookies that include your logged in session info for your...
by Jayson DeMers | Feb 1, 2023 | Filters & Contact Groups
Every customer account comes with 4 automatic contact groups: External, Internal Contacts, External Contacts, and Direct emails only. Everyone: Shows all emails sent/received. Internal contacts: Shows only emails between internal contacts (ie, members of your...
by Jayson DeMers | Jan 31, 2023 | Shared inboxes
Do you have a shared inbox in Outlook where multiple team members conduct email activity from? And you want to track individual team member activity within that shared inbox? In this guide, I’ll show you how to set it up. In order for EmailAnalytics to access...
by Jayson DeMers | Jan 30, 2023 | Shared inboxes
If your team uses Outlook shared mailboxes, and you want to track the email activity in that mailbox, then you’ll need to ensure that the sent emails from that box show up in the “Sent Items” folder of the inbox. Otherwise, EmailAnalytics won’t...
