How does EmailAnalytics calculate average response time?

• If you receive an email but never respond to it, it will not count toward your average response time; only emails that you respond to are counted in the average.
• If you receive an email outside of your designated work hours, we start counting response time from the time the next work-hour period begins (this rule only applies to work hours calculation).
• If you send an email outside of your designated work hours, we count the response time as the end of the most recent designated work hour period (this rule only applies to work hours calculation).
• If you send a follow-up email (ie, if you send two emails to the same person without receiving a response before the second email), we only count the response time for the first email.
• We do not count responses that occur after longer than 14 days.

Jayson DeMers

Jayson is a long-time columnist for Forbes, Entrepreneur, BusinessInsider, Inc.com, and various other major media publications, where he has authored over 1,000 articles since 2012, covering technology, marketing, and entrepreneurship. He keynoted the 2013 MarketingProfs University, and won the “Entrepreneur Blogger of the Year” award in 2015 from the Oxford Center for Entrepreneurs. In 2010, he founded a marketing agency that appeared on the Inc. 5000 before selling it in January of 2019, and he is now the CEO of EmailAnalytics.