What is Sentiment Analysis?

Our AI-powered Sentiment Analysis module lets you see the sentiment of incoming and outgoing emails in your organization.

How it works

Note: To use the Sentiment Analysis module, you must have either the “Owner,” “Team Management,” or “AI Insights” permissions. You can grant or modify permissions for any user from the Team Management / Users page. Just click the gear icon next to the user, then “Manager Roles,” then you can select one or more permissions.

It’s simple — AI scans the body content of incoming and outgoing emails and rates the sentiment on a scale of 1-10, with 1 being very negative, and 10 being very positive. We average these scores and graph them over time so you can see how sentiment changes over time.

Use your date range, user/team, and filters as normal to segment the data you want to display.

Click the “Select users for AI scans” drop-down and toggle on the users for whom you want to enable AI scans.

FAQs

Q: How can I block AI scans (and alerts) on emails from certain senders?

A: Go to Settings/AI Management, then add the email address via the “AI Ignore List.” All emails in the AI Ignore list will not be scanned by AI, nor will alerts be sent when emails are received from any emails in this list. Alternatively, you can click the gear icon next to any email in the list, then select “Always ignore from this sender” to add the email address to the AI ignore list and remove it from the table.

Q: How many credits are used for Sentiment Analysis?

A: One credit is consumed per email scanned. Sent emails count for one, and received emails count for one. Go to Settings / AI Management and scroll down to the “Credit Usage History” to see how your credits have been used.