What are Internal/External Contacts and Direct emails only?

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Every customer account comes with 4 automatic contact groups: External, Internal Contacts, External Contacts, and Direct emails only.

Everyone: Shows all emails sent/received.

Internal contacts: Shows only emails between internal contacts (ie, members of your organization). You can edit your internal/external contacts in the Settings/Domains area.

External contacts: Shows only emails with external contacts (ie, people outside your organization). You can edit your internal/external contacts in the Settings/Domains area.

Direct emails only: Shows only emails in which the recipient was in the “to” line. In other words, this contact group will exclude emails in which the recipient was in the “cc” or “bcc” line.

 

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