What are the Internal and External filters?
By default, we include 2 pre-made filters for every customer: “Internal Emails” and “External Emails.”
External Emails: Filter for any email exchanged that included an external party in the From or To line (we do not consider the CC line).
Internal Emails: Filter for any email exchanged between internal parties in the From or To line (we do not consider the CC line).
So how do we know what an “external” recipient or sender is? In your Settings / Domains tab, we show you a list of the domains we consider to be “Internal.” All other domains not on the “Internal” list are considered “External.” You can move domains back and forth between Internal & External as you like.
By default, we include your own domain on the “Internal” list, and any domains that have been added via the Google Workspace integration.
Jayson is a long-time columnist for Forbes, Entrepreneur, BusinessInsider, Inc.com, and various other major media publications, where he has authored over 1,000 articles since 2012, covering technology, marketing, and entrepreneurship. He keynoted the 2013 MarketingProfs University, and won the “Entrepreneur Blogger of the Year” award in 2015 from the Oxford Center for Entrepreneurs. In 2010, he founded a marketing agency that appeared on the Inc. 5000 before selling it in January of 2019, and he is now the CEO of EmailAnalytics.