Last month, we released SLA Alerts, the world’s first automated AI-powered email response analysis & reminder system.
Now, we’re excited to announce the next step forward in our AI-powered series of innovation: Sentiment Analysis!
This new module is now available to all customers; you can find it in the left navigation menu.
Here’s a quick 2-min video to demonstrate how it works:
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How it works
Note: To use the Sentiment Analysis module, you must have either the “Owner,” “Team Management,” or “AI Insights” permissions. You can grant or modify permissions for any user from the Team Management / Users page. Just click the gear icon next to the user, then “Manager Roles,” then you can select one or more permissions.
It’s simple — AI scans the body content of incoming and outgoing emails and rates the sentiment on a scale of 1-10, with 1 being very negative, and 10 being very positive. We average these scores and graph them over time so you can see how sentiment changes over time.
Use your date range, user/team, and filters as normal to segment the data you want to display.
Click the “Select users for AI scans” drop-down and toggle on the users for whom you want to enable AI scans.
Leading the Way in Email Analytics
EmailAnalytics has always been at the forefront of email analytics, tracking, and response time measurement. With Sentiment Analysis, we’re pushing the boundaries even further, offering our customers unparalleled value and functionality.
This new functionality marks a significant milestone, setting a new standard in business communications across any industry where email is used to communicate (both internally and externally).
Try Sentiment Analysis
The Sentiment Analysis module is now available for all our customers. For a detailed walkthrough on how to use this powerful tool, visit:
We hope you enjoy using Sentiment Analysis!
Cheers,
Jayson DeMers
Founder & CEO, EmailAnalytics
Jayson is a long-time columnist for Forbes, Entrepreneur, BusinessInsider, Inc.com, and various other major media publications, where he has authored over 1,000 articles since 2012, covering technology, marketing, and entrepreneurship. He keynoted the 2013 MarketingProfs University, and won the “Entrepreneur Blogger of the Year” award in 2015 from the Oxford Center for Entrepreneurs. In 2010, he founded a marketing agency that appeared on the Inc. 5000 before selling it in January of 2019, and he is now the CEO of EmailAnalytics.
