EmailAnalytics Privacy Policy

Last modified: May 23, 2018

Introduction

EmailAnalytics.com (“Company” or “We” or “Us”) respect your privacy and are committed to protecting it through our compliance with this policy. This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage, export and delete your information.

We may change this policy may change from time to time. Changes that affect your rights or our responsibilities will also be provided through other notification methods, which may include on-site popups or email notifications. You should check this page from time to time to note any changes.

Scope of Policy

This Privacy Policy covers how we treat your personally identifiable information that we collect and receive regarding your use of EmailAnalytics.com (our “Website”) and your use of Company’s services (our “Services”).

It does not apply to information collected by:

  • us offline or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries); or
  • any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Website. Please refer to the privacy policies of those entities or services for information regarding how your data is managed.

Information We Collect

We collect certain personal information when you use the Website, create an account to use the Website or Service (or someone, such as your organization’s administrator, creates an account on your behalf), use our Service, or otherwise communicate with us via the Website, Service or other means (e.g. email). Personal Information includes but is not limited to:

  • Name, industry, organization name, job role, and contact information such as e-mail address, phone number and shipping address;
  • Payment information such as your credit card number and billing address if you purchase our Service;
  • IP-address and other online identifiers;
  • Information you provide via fillable forms or text boxes;
  • Information about all of your interactions with the Website or Service (“Usage Data”) and how the Website or Service is performing (“Analytics Data”); and
  • Information gathered through cookies, pixel tags, logs, or other similar technologies.

How We Collect This Information

  • Directly from you when you provide it to us;
  • Directly from you when you use Company’s Services;
  • Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies; and
  • From third parties, for example, our business partners.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to our Website, including location data, logs, and other communication data and the resources that you access and use on the Website.
  • Information about your computer and internet connection, including your IP address, operating system, and browser type.

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking).

How We Use Your Personal Information

The information we collect automatically is statistical data and may include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and Services and to deliver a better and more personalized service, including by enabling us to:

  • To present our Website and its contents to you;
  • To provide our Services to you as you have requested and consented to, including software updates;
  • To provide you with information, products, or services that you request from us and consent to;
  • To respond to your comments and questions and provide customer service;
  • To understand you and your preferences to enhance your experience;
  • To send you service-related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;
  • To communicate with you and your referrals about promotions, upcoming events, and news about products and services offered by us and our selected partners;
  • To enforce our terms and conditions or protect our business, partners or users;
  • To protect against, investigate and deter fraudulent, unauthorized or illegal activity.

What Are Cookies and Web Beacons And How We Use Them

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies).A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
  • Web Beacons.Pages of our Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they use the data for their own purposes or on behalf of others. Please consult the respective privacy policies and statements of such third parties for more information.

Information We May Hold as a GDPR Data Processor

We meet the definition of a Data Processor under the European Union’s General Data Protection Regulation. As such, we may hold personally identifiable information extracted from Google’s API—specifically regarding data within Google user’s profiles. The users whose Google data we hold maintain their rights under the GDPR. Specifically:

  • Right of access
  • Right to recertification
  • Right to erasure
  • Right to restrict processing
  • Right to data portability

Google’s API Terms may be accessed at: https://developers.google.com/terms/.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

  • To our subsidiaries and affiliates.
  • To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of EmailAnalytics.com’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by EmailAnalytics.com about our Website users is among the assets transferred.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the information.

We may also disclose your personal information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our terms of use (Terms of Use) and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of EmailAnalytics.com, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

  • All information you provide to us is stored on our secure servers behind firewalls
  • We use Gmail’s API:
    • Emails are retrieved through a fully-encrypted connection
    • All communication between Gmail and our servers is protected using AES 168, 256-bit encryption and exchange mechanisms based on elliptic cryptography
    • None of your email data is stored on our servers; we only briefly automatically access the data for analysis, and while this data is accessed it is encrypted
    • None of your email data will be altered or changed; we authorize read-only access.
  • Encryption: Any payment transactions and email data will be encrypted using SSL technology.
  • Data Retention: No payment information is ever stored on our servers, this is delegated to Stripe.com, which is a PCI-Compliant merchant services provider.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website beyond the responsibility required by law.

Please note that EmailAnalytics.com is not intended for the medical industry or any industry that requires strict compliance with the protection of special categories of personal data including but not limited to medical information. If your organization requires HIPPA compliance you should not use the Service.

Your Choice To Control Your Personal Data

As referenced above, users of our Service maintain the rights under the GDPR to:

  • Right of access
  • Right to recertification
  • Right to erasure
  • Right to restrict processing
  • Right to data portability
  • Right to Access - Customers have the right to know what personal data about them is being collected and to ensure that such personal data is accurate and relevant for the purposes for which it is being collected. Upon reasonable request, customers with stored data may access their personal data in order to correct or amend such data where inaccurate. Customers may edit or retrieve their personal data by either logging on to their user account or by contacting our company via by email at info@emailanalytics.com. In making modifications to your personal data, you must provide only truthful, complete, and accurate information. To request erasure of personal data, customers should submit a request to info@emailanalytics.com. If you request that any of your personal data be deleted, we reserve the right to terminate and/or limit your access to the Service to the extent Services cannot be reasonably provided without that information.
  • Requests for Personal Data- We will track each of the following and will provide notice to the appropriate parties under law and contract when either of the following circumstances arise: (a) legally binding request for disclosure of the personal data by a law enforcement authority unless prohibited by law or regulation; or (b) requests received from the customer.
  • Satisfying Requests for Access, Modifications, and Corrections - We will endeavor to respond in a timely manner to all reasonable written requests to view, modify, or inactivate personal data.

We will comply with any request from a Service customer’s authorized representative to remove or anonymize the personal data of any user whose data we store in our Service databases. If any data is deleted or altered on a user’s Google account, those changes will be reflected in the data we hold within 24 hours. If it is not, we will remove or anonymize it manually on our databases within 24 hours of receiving such a request in writing or via email from an authorized representative of a customer.

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies and Advertising.You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of this site may not be able to perform services or tasks that necessitate cookies.
  • Communications with Company and Third Party Advertisers. We will always ask you if you wish to have your email address/contact information used by the Company to promote our own or third parties’ products or services. All communication will only be sent if you opt-in to receive such communications. If you have elected to receive communications but no longer wish to receive communications, you can opt-out by sending us an email stating your request to info@emailanalytics.com or by clicking the unsubscribe link present in the email. This opt out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience or other transactions.
  • Targeted Advertising.We will always ask you if you permit us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences. If you have allowed us to do so, but no longer wish to receive targeted advertising you can opt-out by sending us an email stating your request to info@emailanalytics.com.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI“) on the NAI’s website at http://optout.networkadvertising.org/?c=1#!/.

Your California Privacy Rights

California Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to info@emailanalytics.com or write us at:

400 Union Ave. SE, Ste. 200

Olympia, WA 98501

Children Under the Age of 16

Our Website is not intended for children under 16 years of age. No one under age 16 may provide any information to or on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use.

If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at info@emailanalytics.com.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us by email at:

info@emailanalytics.com

 

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On the next page you will select the Google account you’d like to use with EmailAnalytics. After logging in via your Google account, data collection will begin immediately and automatically. It typically takes about 1 to 5 minutes to collect and visualize your data. You will be able to watch your data populate in real time.