by Jayson DeMers | Feb 4, 2021 | Customer Service, Tool and App Roundups
You love your customers. But do they love you? Do you even know how to tell? Since you’re here, your company probably relies, like most businesses, on interactions with its customers for long-term success. Good interactions = happy customers. And happy customers =...
by Jayson DeMers | Sep 1, 2020 | Customer Service, Tool and App Roundups
Customer service is one of the most important elements of any business. It’s what will determine whether your customers stick with your brand or turn to your competitor. It can mean the difference between a horrible review and a glowing one after a questionable...
by Jayson DeMers | Jul 23, 2020 | Customer Service, Tool and App Roundups
Your customers are everything to your business. It goes without saying that their perceptions of your products and your brand are of vital importance—but how can you measure those perceptions, and what can you do about it? Thanks to the abundance of customer feedback...
by Jayson DeMers | Jul 6, 2020 | Customer Service, Gmail
Looking for shared mailbox analytics for Microsoft 365 (Outlook)? We can help! EmailAnalytics is compatible with Outlook shared inboxes. Sign up for a free trial and visualize your team’s email activity in your shared mailbox. Email is the most popular and...
by Jayson DeMers | Jun 25, 2020 | Customer Service, Tool and App Roundups
Helpdesk software makes customer service easier and more efficient. And of course, better customer service is correlated with higher customer retention, better reviews, and higher profitability. As a small business, you can easily use email as your primary customer...
by Jayson DeMers | Jun 17, 2020 | Customer Service
Customer service is a critical element of any successful business, but it’s frequently mishandled by companies trying to do the right thing. There are hundreds of customer service tools available, but you can’t solve all your customer service problems with technology...