By default, EmailAnalytics only reads email metadata: addresses, timestamps and subject lines. It doesn't read or store the body of your emails, and your data is encrypted in transit and at rest.
More than 10,000 companies trust EmailAnalytics with their team's email analytics.
Read-only access · Hosted on Google Cloud · Delete your data any time
Response time analytics only needs to know who emailed whom, and when. So that's what EmailAnalytics collects.
If you use the AI add-on: SLA alerts, sentiment analysis and Response Insights need to read message bodies. For the inboxes you turn on, EmailAnalytics briefly accesses body content for AI analysis and then discards it. Body content is never stored in our database, and you can add senders to an AI ignore list so their emails are never scanned. See which features use AI
Email data is retrieved through a fully encrypted connection to the Gmail or Outlook API, and stored encrypted.
Our servers and database run on Google Cloud, and all communication between Gmail or Outlook and our servers is encrypted.
EmailAnalytics only requests read-only access. None of your email data is ever altered or changed.
An annual security audit by a Google-approved third-party firm, required for apps that use the Gmail API. View the certificate
Export or delete your data at any time from your settings page, or email info@emailanalytics.com.
Microsoft 365 admins can restrict EmailAnalytics to only the inboxes you choose. See how
EmailAnalytics is a Microsoft Partner, listed in the Microsoft partner directory.
See our Microsoft listing ↗Verified by Google, with an annual third-party security audit for Gmail API access.
View the certificate ↗Fully compliant with GDPR requirements. Export or delete your data any time.
Read our privacy policyEmailAnalytics' use of data from Google APIs adheres to the Google API Services User Data Policy.
Email info@emailanalytics.com to report it.
FAQ
No. By default, EmailAnalytics only accesses email metadata: email addresses, timestamps and subject lines. It does not read or store the body content of your emails. The one exception is the optional AI add-on, described below.
Email addresses, timestamps and subject lines, plus the metrics calculated from them, such as response times and email volume. This data is always encrypted.
Yes. Your data is encrypted in transit and at rest. EmailAnalytics retrieves email data through a fully encrypted connection to the Gmail or Outlook API, and all communication between Gmail or Outlook and our servers is encrypted.
Our servers and database run on Google Cloud.
No. EmailAnalytics only requests read-only access. None of your email data is altered or changed.
The optional AI add-on (SLA alerts, sentiment analysis and Response Insights) needs to read message bodies to work. For the inboxes you turn on, EmailAnalytics briefly accesses body content for AI analysis and then discards it. Body content is never stored in our database. You can also add senders to an AI ignore list so their emails are never scanned.
Yes. EmailAnalytics is fully compliant with GDPR requirements, and you can export or delete your data at any time.
Go to your settings page and click "Delete account," or email us at info@emailanalytics.com. You can delete all of your data on demand, at any time.
Yes. EmailAnalytics undergoes an annual security audit conducted by a Google-approved third-party firm. Google requires this audit for apps that use the Gmail API. View the certificate.
Connect Gmail or Outlook in about two minutes. Read-only, metadata only, free for 14 days.
