How to Use Gmail for Customer Service

How to Use Gmail for Customer Service

Almost every business relies on customer service, at least to a degree, to retain customers and build brand loyalty. For some businesses, that means providing technical support when a product malfunctions. For others, that means helping customers best take advantage...

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How to Unsend an Email in Gmail

How to Unsend an Email in Gmail

Oops. It’s okay. We’ve all been there. You sent out an email with some key missing component or critical error. Maybe it was something simple, like a missing attachment. Maybe it was something more socially mortifying, like calling your boss by the wrong name. Or...

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51 Productivity Apps and Tools for the Modern Professional

51 Productivity Apps and Tools for the Modern Professional

When left to our own devices, we’re typically… less than productive. It’s hard to stay focused, it’s hard to work at peak efficiency, and it’s even harder to be self-aware enough to diagnose the problems plaguing us—the ones stopping us from operating at higher...

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51 Email Etiquette Rules Everyone Should Follow

51 Email Etiquette Rules Everyone Should Follow

Forks on the left, knives and spoons on the right. No elbows on the table. Never point at someone. Let’s be honest. While all etiquette rules were originally designed for the purposes of maintaining civility and respect, many of them are either ridiculous,...

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