Email Productivity Benchmark Report (August 2022)
Welcome to the Email Productivity Benchmark Report! This data shows a range of email statistics and metrics across a random sample of EmailAnalytics customers. You can use this data to benchmark your own team's email performance and activity. Connect your Gmail or...
Customer Experience: The Ultimate Guide + 10 Best Tools
For most major, successful companies today, customer experience is an indispensable part of their long-term growth strategy. In this guide, we're going to cover everything there is to cover about customer experience: what it is why it's important how to use it and...
Customer Success: The Ultimate Guide + 10 Best Tools
What constitutes “customer success” and how are you supposed to achieve it? Your customers’ success is tightly correlated with your ability to generate a profit. In this guide, you’ll learn: What customer success is, how to build a customer success strategy, the best...
SLA Monitoring: The Ultimate Guide + 7 Best Tools
Let's not mince words here. Service level agreements (SLAs) can be a total pain in the ass. They're hard to manage. And if you don't spend enough time or resources monitoring your SLAs, it could hurt your business. That's why we need SLA monitoring tools. But what...
Microsoft Outlook vs Exchange: What Are the Differences?
Microsoft Outlook vs Exchange. Most of us are clear with Microsoft Outlook. But what is Microsoft Exchange? How are these two email products different? And which one should you choose? It's harder than it should be to get an answer to these questions. But in this...
20 Tactics to Increase Customer Lifetime Value
Want to increase your customer lifetime value (CLV)? You’ve come to the right place. In this article, I’ll give you 21 ways to increase CLV. Ready? Let’s jump right in. What is Customer Lifetime Value? Customer lifetime value (CLV) is a statistic that tells you...
How to Create a Remote Work Policy (+ Template)
Working from home is a gigantic party. You can basically do whatever you want. No rules. No requirements. Pure chaos – go ahead and sleep until noon, and don’t worry about company time. …doesn’t sound quite right, does it? Though I’m sure there are some people...
9 Common Ways Employees Cost Time and Money With Email (And How to Fix It)
The average professional spends 6 hours a day checking and writing emails. And yet, the vast majority of businesses have no idea what’s going on in those inboxes during that time. It’s a complete blind spot. How do you know if your employees are spending that time...
How to Know if Your Remote Employees are Working
Are your remote employees watching Netflix instead of answering their emails? Are they missing out on crucial sales opportunities because they slept in too late? Are they pretending that their work takes up a full day when they can actually get it done in an hour? In...
Salesforce vs HubSpot: Which CRM is Better?
Two CRM platforms easily stand above the rest: Salesforce and HubSpot. Salesforce is arguably the first robust cloud-based CRM, and the one that created the template for other CRMs to follow. HubSpot, hot on its tails, became one of the most widely recognized suites...
