Security
How it works
Pricing
Blog
Sign in
Try it free
Select Page
How Can We Help?
Search
Filters & Contact Groups
Do my team members have access to my Filters and Contact Groups?
How do I create a contact group?
How do I create a filter or contact group for subject lines, keywords, or automated emails?
How do I create a filter?
What are filters and contact groups?
What does AND/OR mean?
Why are some emails missing when I apply a label filter?
Show all articles ( 4 )
Collapse Articles
Adding Users/Teams
Does each team member have to log in regularly to get their stats?
How do I add other users to my account so I can view their email analytics? (Gmail users)
How do I add other users to my account so I can view their email analytics? (Outlook users)
How do I give manager/admin permissions to my team members?
How do I give permission to team managers to view only specific users' stats?
How do I set up the Google Workspace integration?
How does billing work when I add or remove users?
I get an error when I try to setup Google Workspace integration: admin_policy_enforced
What are teams for?
Show all articles ( 6 )
Collapse Articles
Average response time
Changing my work hours doesn't change my Average Response Time (Work Hours). Why not?
How can my average open time be higher than my average response time?
How do you calculate response time for a single day?
How does EmailAnalytics calculate average response time?
If we have an autoresponder on, does that influence response time?
My actual average response time is sometimes less than my work hours response time. How is that possible?
What is the difference between Average Response Time (Actual) and Average Response Time (Work Hours)?
Show all articles ( 4 )
Collapse Articles
Billing
How does billing work when I add or remove users?
How much does EmailAnalytics cost?
Other
Can I monitor email activity of a Google Group?
Does EmailAnalytics include data sent by and received from aliases?
How do I configure email reports for myself and my team?
How do I delete my account?
How do I export to CSV or Excel?
How do I revoke EmailAnalytics' permission to access my Gmail?
How do I track individual team member activity in a shared inbox/account?
How does EmailAnalytics handle deleted emails?
If I send an email to 5 recipients, do you count it as one sent email, or 5 sent emails?
If I send an email to person A and CC person B, does it count as 1 sent email, or 2 sent emails?
My message count in EmailAnalytics is different from what Gmail reports after I do a Gmail search. Which is correct?
What happens if I change my Gmail/Google account password?
What happens to deleted emails?
Show all articles ( 10 )
Collapse Articles
Integrations
What does the HubSpot integration do, and how do I set it up?
Tweet
Share
Share
