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Filters FAQ
How do filters work? What does include/exclude mean?
How do I create a filter for subject lines or keywords?
How do I create a filter?
How many active filters can I have at a time?
What are filters?
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Adding Users/Teams
Does each team member have to log in regularly to get their stats?
How do I add other users to my account so I can view their email analytics?
How do I give manager/admin permissions to my team members?
How does billing work when I add or remove users?
What are teams for?
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Average response time
Changing my work hours doesn't change my Average Response Time (Work Hours). Why not?
How do you calculate response time for a single day?
How does EmailAnalytics calculate average response time?
If we have an autoresponder on, does that influence response time?
My actual average response time is sometimes less than my work hours response time. How is that possible?
What is the difference between Average Response Time (Actual) and Average Response Time (Work Hours)?
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Billing
How does billing work when I add or remove users?
How much does EmailAnalytics cost?
Other
Can I monitor email activity of a Google Group?
Does EmailAnalytics include data sent by and received from aliases?
How do I delete my account?
How do I export to CSV or Excel?
How do I revoke EmailAnalytics' permission to access my Gmail?
How do I track individual team member activity in a shared inbox/account?
If I send an email to 5 recipients, do you count it as one sent email, or 5 sent emails?
If I send an email to person A and CC person B, does it count as 1 sent email, or 2 sent emails?
My message count in EmailAnalytics is different from what Gmail reports after I do a Gmail search. Which is correct?
What happens if I change my Gmail/Google account password?
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