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Adding Users/Teams
Does each team member have to log in regularly to get their stats?
How do I add other users to my account so I can view their email analytics? (Gmail users)
How do I add other users to my account so I can view their email analytics? (Outlook users)
How do I give manager/admin permissions to my team members?
How do I give permission to team managers to view only specific users' stats?
How do I limit EmailAnalytics' access to only specific inboxes in my Azure (Exchange Online) tenant?
How do I set up the Google Workspace integration?
How do I set up the Microsoft 365 integration?
How does billing work when I add or remove users?
I get an error when I try to setup Google Workspace integration: admin_policy_enforced
What are teams for?
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Filters & Contact Groups
Do my team members have access to my Filters and Contact Groups?
How do I create a contact group?
How do I create a filter or contact group for subject lines, keywords, or automated emails?
How do I create a filter?
What are filters and contact groups?
What are Internal/External Contacts and Direct emails only?
Why are some emails missing when I apply a label filter?
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Average response time
Changing my work hours doesn't change my Average Response Time (Work Hours). Why not?
How can my average open time be higher than my average response time?
How do I set out-of-office days for my employees so their response time doesn't get skewed when they're on leave?
How do you calculate response time for a single day?
How does EmailAnalytics calculate average response time?
If we have an autoresponder on, does that influence response time?
My actual average response time is sometimes less than my work hours response time. How is that possible?
What happens if I don't reply to an email; how is my response time affected?
What is the difference between Average Response Time (Actual) and Average Response Time (Work Hours)?
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Shared inboxes
How do I get sent items to display in my Outlook shared mailbox?
How do I track individual team member activity in a shared inbox / mailbox? (Outlook)
How do I track individual team member activity in a shared inbox/account? (Gmail)
Integrations
What does the HubSpot integration do, and how do I set it up?
Who can access the Integrations page?
Billing
How does billing work when I add or remove users?
Other
Can I monitor email activity of a Google Group?
Does EmailAnalytics include data sent by and received from aliases?
How do I configure email reports for myself and my team?
How do I delete my account?
How do I export to CSV or Excel?
How do I revoke EmailAnalytics' permission to access my Gmail?
How does EmailAnalytics handle deleted emails?
How does the set time zone affect reports?
If I send an email to 5 recipients, do you count it as one sent email, or 5 sent emails?
If I send an email to person A and CC person B, does it count as 1 sent email, or 2 sent emails?
My message count in EmailAnalytics is different from what Gmail reports after I do a Gmail search. Which is correct?
What happens if I change my Gmail/Google account password?
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SLA
How can I see a list of emails that my team has received and whether they've been opened or replied to yet?
How do I set and measure SLA / response time goals?
Troubleshooting
I get an error when I try to setup Google Workspace integration: admin_policy_enforced
Login takes me to the wrong account; what should I do? (Outlook)
When I try to login, it says "Need admin approval." How do I get past it?
AI Insights
How can I identify emails that require a response, but my reps didn't reply to?
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