EmailAnalytics shows how fast every person and team replies in Gmail and Outlook, whether you're meeting your SLA, and which emails are about to slip through the cracks.
Gmail, Google Workspace, Outlook and Microsoft 365 · Nothing to install
Headers only: addresses, timestamps and subject lines
Average and first response time for every person and team, measured within each person's work hours.
Set a response time goal and see how many replies breached it, person by person.
Credit every reply from an Outlook shared mailbox like support@ or sales@ to the agent who sent it.
Billed per AI-enabled inbox · runs only on the inboxes you turn on
Get an email alert when a message that needs a reply has waited longer than your target.
AI scores incoming and outgoing email sentiment from 1 to 10 and charts it over time.
New to EmailAnalytics? See how setup works →
| Feature | Availability | Reads message bodies |
|---|---|---|
| Email response time | Included | No, headers only |
| SLA measurement | Included | No, headers only |
| Outlook shared mailbox analytics | Included | No, headers only |
| SLA alerts | AI add-on, per AI-enabled inbox | Yes, for inboxes you turn on |
| Sentiment analysis | AI add-on, per AI-enabled inbox | Yes, for inboxes you turn on |
Current plans and add-on prices are on the pricing page.
FAQ
EmailAnalytics measures email response time, first response time, SLA breaches, email volume and activity patterns for every person and team on Gmail, Google Workspace, Outlook and Microsoft 365, including Outlook shared mailboxes. With the AI add-on, it also sends real-time SLA alerts and scores email sentiment.
SLA alerts, sentiment analysis and Response Insights. They use AI to read message bodies, so they only run on the inboxes you turn them on for, and they're billed per AI-enabled inbox. See the pricing page.
Yes. It connects to Gmail, Google Workspace, Outlook and Microsoft 365 through Google's and Microsoft's APIs. There's nothing to install, and your team keeps emailing as usual.
By default, no. EmailAnalytics stores addresses, timestamps and subject lines only. The AI add-on features read message bodies, and only for the inboxes you turn them on for.
Connect Gmail or Outlook in about two minutes. Free for 14 days.
