EmailAnalytics gives operations and customer service managers a live view of team member reply times, with real-time SLA breach warnings. Nothing to install. No training necessary. No workflow changes for your team.
Response time analytics · Outlook + Gmail
EmailAnalytics gives operations and customer service managers a daily view of who’s slow to reply, where SLAs are breaking, and which emails are leaking revenue. No install. No retraining. No workflow change for your team.
$19 per inbox · 14-day free trial
As seen on
Most managers of email-heavy teams are flying blind. You know response times are slipping. You suspect a few people are bottlenecks. You can feel customers getting frustrated. But Outlook and Gmail don't tell you any of this — and pulling the data manually means asking your team to track themselves, which never works. Meanwhile, every email left for 24+ hours is a lead going to your competitor or a customer drafting a complaint.
"EmailAnalytics has been a game-changer for us. It gives us a competitive advantage because it has enabled us to make data-driven decisions and present clients with real data, which they love. It’s one of the most important tools that we use."
The problem
Most managers of email-heavy teams are flying blind. You know response times are slipping. You suspect a few people are bottlenecks. You can feel customers getting frustrated. But Outlook and Gmail don’t tell you any of this — and pulling the data manually means asking your team to track themselves, which never works. Meanwhile, every email left for 24+ hours is a lead going to your competitor or a customer drafting a complaint.
Drowning in inbound and missing SLA targets.
Where slow replies kill deals.
Property management, legal, and accounting firms where client communication is the product.
Juggling multiple clients across multiple inboxes.
Drowning in inbound and missing SLA targets.
Where slow replies kill deals.
Property management, legal, and accounting firms where client communication is the product.
Juggling multiple clients across multiple inboxes.
"You can't fix what you can't see."
Average response time per person and per recipient. Busiest hours and days. Top senders and recipients. Individual email drill-downs. Daily and weekly emailed reports.
→ Find the bottleneck in your team in under 10 minutes.| Member | Avg. | Δ wk | Trend | Status |
|---|---|---|---|---|
|
PS
Priya Shah
Customer Success
|
1h 42m | −18% | On target | |
|
JR
Jordan Reyes
Support
|
2h 09m | −6% | On target | |
|
ML
Marcus Lee
Sales — order desk
|
3h 18m | +11% | Watch | |
|
SO
Sam Okonkwo
Support
|
3h 47m | +4% | Watch | |
|
DW
Dana Whitley
Customer Success
|
6h 51m | +42% | Behind |
Response time analytics · Outlook + Gmail
Average response time per person and per recipient. Busiest hours and days. Top senders and recipients. Individual email drill-downs. Daily and weekly emailed reports.
→ Find the bottleneck in your team in under 10 minutes.
"By the time a customer complains, the damage is done."
Real-time SLA alerts when emails go unanswered past your threshold. AI-powered sentiment scoring on every inbound and outbound message. Recipient-level response-time tracking.
→ Get alerted before a stalled thread becomes a churned account."Spot-checking inboxes burns trust. Skipping it loses revenue."
Team comparison dashboard. Optional employee-level visibility settings. No software for your team to install. Zero workflow changes. Daily summary reports for leaders who don't want to log in.
→ Lead with data, not over-the-shoulder check-ins.Dana Whitley's avg response time rose 42% this week — 3 active SLA breaches.
Help desks replace your inbox and cost $50–$150 per seat. EmailAnalytics measures the inbox you already have for $19, with nothing for your team to learn.
Viva measures individual productivity habits. EmailAnalytics measures team response performance to your customers — the metric that actually moves revenue.
Sender tools track delivery and open rates. EmailAnalytics tracks what happens after the open — who replied, how fast, and who's falling behind your SLA.
teams use EmailAnalytics every day
average response time improvement
to first dashboard, no install required
It's one of the most important tools that we use.
Helped us identify our top performers and rebalance workload across the team.
Cut our team's average response time and gave us SLA visibility we didn't have before.
Email response time used to be a guess. Now it's a number we manage.
Replaced three hours of manual reporting per week.
We can finally answer 'how is the team doing?' with data.
Response time analytics · Outlook + Gmail
Real-time SLA alerts when emails go unanswered past your threshold. AI-powered sentiment scoring on every inbound and outbound message. Recipient-level response-time tracking.
→ Get alerted before a stalled thread becomes a churned account.
Response time analytics · Outlook + Gmail
Team comparison dashboard. Optional employee-level visibility settings. No software for your team to install. Zero workflow changes. Daily summary reports for leaders who don’t want to log in.
→Lead with data, not over-the-shoulder check-ins.
Vs. help desks
Help desks replace your inbox and cost $50–$150 per seat. EmailAnalytics measures the inbox you already have for $19, with nothing for your team to learn.
Vs. Microsoft Viva
Viva measures individual productivity habits. EmailAnalytics measures team response performance to your customers — the metric that actually moves revenue.
Vs. sender tools
Sender tools track delivery and open rates. EmailAnalytics tracks what happens after the open: who replied, how fast, and who is falling behind your SLA.
“
It’s one of the most important tools that we use.
“
Helped us identify our top performers and rebalance workload across the team.
“
Cut our team’s average response time and gave us SLA visibility we didn’t have before.
“
Email response time used to be a guess. Now it’s a number we manage.
“
Replaced three hours of manual reporting per week.
“
We can finally answer ‘how is the team doing?’ with data.
Response time analytics · Outlook + Gmail
Email analytics software measures how a team actually uses email, including reply times, volume sent and received, busiest hours, and top senders and recipients, then reports it back to managers. This is different from email marketing analytics, which tracks open and click rates on campaigns. Team email analytics measures everyday inbox conversations with customers and prospects.
Outlook does not report response time natively. You can approximate it by exporting mail and comparing timestamps in a spreadsheet, but that falls apart across a team. EmailAnalytics connects to Outlook or Microsoft 365 and calculates average response time per person and per recipient automatically, then alerts you when a thread breaches your SLA threshold.
Across 25,384,649 emails analyzed between April and June 2026, the average response time was 4 hours 10 minutes during work hours and 12 hours 55 minutes overall. Industry medians ranged from 3 hours 14 minutes to 6 hours 5 minutes, so a realistic target depends on your sector and who you are replying to. See the full email response time benchmark report.
No. By default EmailAnalytics accesses and stores only email header information, including addresses, timestamps, and subject lines, not message bodies. If you turn on the optional AI sentiment analysis, body content is briefly accessed for that analysis and then discarded. It is never stored in our database. All data is encrypted in transit and at rest.
Yes. Outlook shared mailboxes are supported, so you can measure response times on team addresses like support@ or sales@ alongside individual inboxes. Worth noting: EmailAnalytics measures the inboxes your team already uses. It is not a shared inbox tool that replaces them with a separate collaborative ticketing layer.
EmailAnalytics is $19 per inbox per month, with 10% off if you pay annually. There is no cap on how many inboxes you can add. Every plan includes response time tracking, SLA monitoring and alerts, AI sentiment analysis, daily and weekly reports, and up to two years of email history sync. A 14-day free trial is available, and bulk discounts are available on request. See full pricing.
Help desks and shared inbox tools replace your inbox with a new ticketing workflow and typically cost $50 to $150 per seat. EmailAnalytics measures the Gmail or Outlook inbox your team already uses. There is nothing for your team to learn and no change to how they work. You simply get visibility into response performance.
Setup takes about two minutes. You log in with your Gmail, Google Workspace, or Outlook account and connect the inboxes you want to track. There is no IT involvement and no software or plugins to install. Your team keeps using email exactly as they do today while tracking runs quietly in the background.
Connect your inbox in under two minutes. See your team’s first dashboard before this trial day is over.
14-day free trial
